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The Drippy Days of Starbucks

July 30, 2008 5:22 PM

ABC News' Charles Herman reports: Like the drip-drip-drip of a coffee percolator, such are the days of Starbucks.

Ap_starbucks_080730_mainThe world’s largest coffee chain that has millions of Americans addicted to its various liquid concoctions has been brewing up a lot of bad news recently.

Drip. Starbucks says goodbye to breakfast sandwiches.

Drip. Starbucks announces it will close 600 stores across the country and say goodbye to a reported 12,000 baristas.

Drip. Starbucks publishes the list of the stores to close. And despite the common complaint about too many Starbucks, coffee drinkers unite to save their Starbucks.

Drip. Starbucks saves the breakfast sandwiches.

Drip. Starbucks will cut 1,000 jobs, through a mix of layoffs and leaving unfilled positions open.

And today, drip, drip, drip. Starbucks reports a net loss from April to June of $6.7 million, compared with a gain of $158 million for the same period a year ago. The company cited continued slow traffic and declining sales in the U.S. as coffee drinkers cut back on thei r $3 lattes

But in large part, the loss was due to the costs of closing stores and restructuring the company.

Company CEO Howard Schultz has a rescue plan: focusing on what got the company percolating at the start years ago: coffee, coffee, coffee.

If only the daily drips could stop.

July 30, 2008 | Permalink | User Comments (40)

User Comments

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All of this comes at no surprise. Starbucks got to crazy with their American expansion, to where they had stores competiting against their own stores around the corner.

With people paying more for food, energy and to get around, the little daily $4 drinks would become a luxury to most. Their regular coffee is down right nasty and taste burnt, so they can't keep the volume drinkers in the door-McDonald's beat Starbucks to that punch. They will have to keep up with their high-end customers and become something special again.

Posted by: QdBrown | Jul 30, 2008 5:50:14 PM

Maybe if their coffee wasnt such a ripoff more people would continue going to Starbucks.

Posted by: ActvsDei | Jul 30, 2008 5:50:32 PM

Wonder why America is so messed up, maybe because people were wasting money on pricey coffee and juice drinks, buying s-h-i-t they do not need or could afford............time to pay the piper.

Posted by: david | Jul 30, 2008 5:57:11 PM

Starbucks has always been better at PR than at making coffee. Starbucks has primarily been successful at selling dessert (coffee loaded with sugar and fat) rather than coffee.

Posted by: James | Jul 30, 2008 6:02:12 PM

They still do not seem to know if they want to a be a specialty coffee shop, fast food or another Panera.

With all the fanfare over coffee and staff training, the lines are just as long. the new smoothies take a long time to make and adding sandwiches to cook will slow things down even more.

SBUX needs to decide what they are, where they want to compete. The coffee quality is still mediocre when compared to MCD and DD, yet it costs a lot more.

I do not think they have done all the restructuring they will need to do. their stores to be open still will need mmajor enhancement to adapt to the new menus. MCD is just ramping up!

Posted by: scott jeffries | Jul 30, 2008 6:05:38 PM

Personally I like Starbucks and drank it nearly every days...sometimes twice a day. But thanks to Bush and the GOP who the heck can afford coffee let alone anything else! Thanks for the miserable life GW!

Posted by: Hmmm | Jul 30, 2008 6:40:28 PM

I hate thier coffee. It's alwys bitter burnt tasting. And thier fancy drinks are too much of a luxury in todays economy.

Posted by: Jim Bob | Jul 30, 2008 6:41:58 PM

hehehehehehe...:-)

Posted by: kg | Jul 30, 2008 6:47:17 PM

The business model is too generous to employees and the founder's dream of building a new more responsible company can not be support by our current economics. Is the American dream lost forever?

Posted by: Tom | Jul 30, 2008 6:51:11 PM

Wow, someone already blamed this on George Bush and somebody else questioned whether the American Dream is lost forever now that Starbucks is cutting back.
You people need to get out more

Posted by: Brian | Jul 30, 2008 7:11:28 PM

I love Starbucks. Even in a crappy economy, I can have my Starbucks and still feel like I'm treating myself. It's one of the few luxuries that costs about $3; that's why it will survive.

Posted by: gloria | Jul 30, 2008 7:21:12 PM

testing

Posted by: alan | Jul 30, 2008 8:12:16 PM

Democrats took full control of Congress in '06, now high food and gas prices and the death of Starbucks. Thanks Reid and Pelosi! Just need Obama now to complete the triangle of crap.

Posted by: Martin | Jul 30, 2008 8:44:54 PM

Yet they are still building new stores, where I live we have a brand new one being built, wonder how long the doors will stay open or if they will open at all.

Posted by: Get Real | Jul 30, 2008 9:57:10 PM

We are glad to see them go from our shores. Keep your fancy jetset coffee. I mean geeze it's just coffee. Actually I hear there is less fat in a big mac. What's going on?

Posted by: Bruce (Australian) | Jul 30, 2008 10:10:11 PM

Since the owner of Starbucks Howard Schultz sold the Seattle Super Sonics to some redneck from OK City, Starbucks is already dead to me. I hope the whole company crumbles. No, I'm not bitter at all, but their coffee sure is.

Posted by: BeelzabubbaWon | Jul 30, 2008 10:19:32 PM

Martin you are seriously confused. The Democrats did not take full control of anything. They only have a slim majority, and not enough of one to get things passed because of the republicans who keep blocking everything they can, and a republican president who threatens to veto everything. So don't blame anything on the democrats...we haven't given them the power they need to do anything.

Posted by: Omar | Jul 30, 2008 10:33:44 PM

The Starbuck's owner & CEO Howard Schultz needs to seriously consider treating his employees better. His actions, or inactions resemble the conduct of senior executives of the airline industry; if 150 million in profits were realized this time last year, what the hell did old Howy baby do with all of that money? As an international author on the deceptions of corporate officials of the airline industry I know a thing or two about officials of companies that have ethical "black-holes" in their character.

Regards, Anthony Allbright

Posted by: Anthony Allbright | Jul 30, 2008 10:34:57 PM

Starbucks once sold "atmosphere". Scattered newspapers, leather armchairs, nice mood lighting, cool music. Now it is crap coffee, cluttered trinkets for sale, crap music, ...did I mention crap coffee?
Time to go back to the roots. And get rid of the "tip jar". Period.

Posted by: Christian Burke | Jul 30, 2008 10:59:24 PM

They do not carry most of the good flavors I enjoy - and their prices are outrageous compared to the others ... they may be the brand name best known but they are not the best at their game

Posted by: walattejunkie | Jul 30, 2008 11:08:17 PM

Christian:

You're right about that tip jar. Tipping at a counter or a drive thru? Crazy. I guess some people are so intimidated or ignorant of social etiquette that they will tip.

Posted by: James | Jul 31, 2008 12:27:35 AM

Howard is NOT focusing on coffee. We are serving Ice Cream here in southern california and nationwide just rolled out Jamba Juice drinks.

horrible, scary company to work for.

7/11, er Starbucks, is a sinking ship.

Posted by: Ben | Jul 31, 2008 1:56:42 AM

Oh and tips save lives. obviously you've never worked food service. And starbucks coffee is actually less than many places, i'm looking at you Coffee Bean

Posted by: ben | Jul 31, 2008 1:58:22 AM

I personally love Starbucks. I go almost everyday. I get great customer service, they know what I like and know my name. i like the fact that they do things for the community (the one near my house adopted 2 families over the holiday season the past year) and when one of the managers of one near I work had complications after surgery, they set up a fund to help her out, how many places would do that? I like the fact the Starbucks helps it's employees with things like health insurance for part time employees, again, how many employers do that? I feel for the people who are going to be losing their jobs.

Posted by: hannah | Jul 31, 2008 3:39:55 AM

Take what you spend daily at Starbucks and calculate what you are spending a year. You will either reduce trips to Starbucks or quit them altogether. It's like standing on the corner and throwing your money up into the air is what I discovered. When I realized how much money I was spending there, I was shocked. I no longer do Starbucks as there are less expensive alternatives which are just as good and easier on my wallet in this economy.

Posted by: Lawrence | Jul 31, 2008 5:33:34 AM

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