We all know who and what the "insurance" companies are. Now you do too. They're guilty as sin and lying about it!

Anybody who has ever had the misfortune of fileing a claim with State Farm knows how bad they can be. I thought these actions were exclusively for claims by non-policy holders but I see now they treat their own customers poorly also.After my parked car was hit by a State farm customer a few years ago I found many stories of "bad faith" relating to State Farm on the internet. One site listed them as the worst bad faith insurer in the nation.
P. S. I have never recieved a penny from State Farm for my car even though the lady that hit my car tried to get them to pay me.

If you read State Farm's reply you will see that only 1100 cases used engineering reports not the 11,ooo you reported above - 2% -you do the math. . Another great job of reporting by ABC, Anything to slant your side of the story

I HAVE BEEN A LOYAL CUSTOMER OF STATE FARM INSURANCE FOR OVER 20 YEARS. I ALSO HAVE HAD TO DEAL WITH CLAIM AJUSTORS WHOSE DELIBERATE INDIFFERENCE I SHALL NEVER FORGET, HOWEVER, LIKE IN ALL BUSINESS NOWDAYS, COMPANIES CANNOT BE JUDGED BY THE SCOUNDRELS WHO WORK WITHIN IT. I AM VERY CONCERNED AS TO THE OUTCOME OF THE CLAIMS FROM KATRINA, AND HOW THE COMPANY WILL DEAL WITH THE ROTTEN APPLES WITHIN. THE COMPANY HAS A REPUTATION TO UPHOLD FOR ITS OWN SURVIVAL. IF IT DEALS HONESTLY WITH ITS CUSTOMERS, THEY WILL REMAIN STEADFAST TO THEIR INSURANCE COMPANY.

How come people are so quick to bash insurance companies. Yet, when they are in need they are the first in line to get their check. Give me a break, State Farm does not cheat it's insureds nor do they use unfair claim practices.

Insurance companies should be systematically shut down. Not some of them---ALL of them. Period. The end. They all do more harm than any kind of good. Sociopathic financial rapists--in all fields. Get rid of them and greet a different solution. Stop panicking that there is no other solution and create the environment to have one.
Sell-outs!

Gee, what a suprise? A TV program mistating facts that an insurance company publishes. If it looks like feces and smells like feces it most likely is feces. Who is worse the insurance company for making money at the expense of policy holders or the networks for sensationalizing the plight of policy holders.

I have filed very few claims in the 20 years I have been with State Farm and have been treated as fairly as I could expect. They pay me first and then go after the other insurance Co. in both accidents caused by the other driver and in the case of my roof leaking on my home, the insurance company of the contractor.
I am sure you people who are saying to dismantle the insurance issue either do not currently have insurance or have nothing worth being insured.

State Farm is not the only one. I am a 25 year employee in the Insurance industry. Yet, Metlife has used fraud and deception not to pay my claim.

I was a fraud investigator and a darn good one. I have worked both health care and Workers Comp fraud. What happens to those that dont have the knowledge I have. Do they go back to work and then die?

There are honest Companies out there. But not MetLife or State Farm.

It's all about the $$$. Do the Math. If 10,000 victums makes a claim @ say $10,000 a piece, that's 100Million. I'm probably low balling figures here just to paint a picture. One more zero is a billion.You think there going to say happily to each claimant, "Sure!"

Not that I like the "news" services these days anyways.

Gee I wonder which of the positive letters were written by State Farm employees or family members. Don't see any that say "my claim was handled in a timely manner" Here in Florida State Farm has dropped thousands, why? well they had the nerve to file claims after hurricanes, and we all know although they are an INSURANCE company their loyalty lies with their stockholders, and if they don't make money how can they stay in business, so as long as we all pay premiums and only ask makr claims for the occasional home fire or break in we'll be fine, but if the whole city gets wrecked that will affect our bottom line.

It is a shame that TV reports always take facts and change them. I work for the insurance industry in Florida and even though I admit that rates are out of control, companies DO NOT want to insure homes in this state because thay cannot make a profit, and these companies are NOT "non-profit organizations", so they need to make a profit to conduct business, and homeowner insurance is a no-win situation due to rising construction costs, 6 hurricanes in the last 2 years, and fraudulent, inflated claims. Flood losses are not covered under your homeowner's policy, and a separate Flood policy should have been purchased by the clients. If it is true what those two ladies claim, someone should be fired, but it is my experience that companies such as State Farm are honest in their handling of claims and that they try to do the best for the policyholders. That is why they have not left Florida nor cancelled policies, even though they suffer exhorbitant losses...

I am a claims adjustor for another very big insurance company. Get rid of Insurance Companies, GET REAL. Things aren't always morally fair within the claims process, but it is a business and there have to be rules and limits. Policies clearly show rules and regulations, no matter if its a Homeowners policy or an Automobile policy. Many times policyholders don't even take the time to read their own policies, therefore getting furious when their claim isn't handled "correctly" in their opinion, resulting in probably 70-80 percent of the bitching and moaning from the policyholders. I personally feel awful for all Katrina victims, but it is in the past and State Farm is going to have to publicly deal with the probably unfair criticism.

It is time to bring big business scams to it's knee's, it began with Enron, as it was said "Let's Roll"

Umm lets see how bad are insurance companies? You pay approx $1000 a year to insure your home. You pay that premium for 20 years and dont make any claims (you've paid 20,000). Your house costs 200,000 to rebuild and the insurance company pays to rebuild it, pays you 80,000 for your contents inside, pays 20,00 for extra expenses you have being out of your house. This totals 300,000. Who else is going to give you that type of return? Yeah they rip you off.

Boo Hoo State Farm Boo Hoo. I lived the hurricanes and know just what insurance companies lied, cheated and refused to live up to what they agreed upon with their customers. They can take the money, but can't pay it out. I watched people ruined because their hard earned money that was paid to State Farm and others, for such an event, to have their claims falsified, and just ignored.
I don't feel sorry for you.

I wouldn't claim to know very much about the dealing of major corporations, but I've learned to take everything I hear with a grain of salt. I can't help but think of John Grisham's portrayl of insurance in The Rainmaker. People will never cease in inflicting injustice upon other people. It's a sad lot in life. Corporations, since they are technically defined as being 'people,' can be accurately labeled as "sociopaths." I wouldn't trust State Farm, or any other major corporation.

I agree with Will. Just because you purchased insurance and thought you were covered, I don't know if an insurance company (that is reputable) around that can legally change the level of insurance AFTER a claim is filed. Read your policy-just because you make a payment to "State MetLife Aetna Insurance Co." doesn't mean you are covered. You think that I am not paying higher rates in Wisconsin because some of you choose to live in the perpetual disaster areas of the Nation?!? I sent food and supplies to you last year, and I send money to you (via increased premiums) every 30 days. At least ready your Limits of Coverage statements and your policies. If you're not willing to do that, don't complain-MOVE!!

State Farm is the only auto insurer I have ever had. Two years ago, we totalled our Jeep Cherokee when we hit a deer in the dark of night. We hit the deer on Saturday night and we had a check from State Farm for the fair value of the Jeep the following Wednesday, that's 4 days, one of which was a weekend day.

May laypersons do not understand that floods are specifically excluded from homeowners insurance, and they complain when their flood claim was denied. Not sure about this circumstance in particular, but I have always been treated fairly by State Farm!

First of all, I work for the insurance industry and I know for a fact that these things happen, and happen too much. Just in the last 5 months i've personally witnessed dozens and dozens of the exact same thing occur. Believe me, insurance companies are quick to take your premium, but will hesistate to pay out, especially in a large scale disaster.

Just because ABC had a small misrepresentation of numbers doesn't mean that it still isn't going on. It's going on all the time. Numbers don't matter, it's what's happening that does.