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The Locksmith 'Mafia': Making an Estimate You Can't Refuse

July 18, 2007 8:51 AM

Thelocksmithm_mn A New York City-based locksmith business has been squeezing out competitors and fleecing customers across the country, drawing nationwide outrage from consumers and professionals alike, according to the Council of Better Business Bureaus (CBBB).

The CBBB, a non-profit organization that provides information on businesses to the public, told the Blotter on ABCNews.com that Dependable Locksmith is the most notorious of a number of "bully" locksmith companies known by some as "the locksmith mafia."

A CBBB reliability report about Dependable Locksmith asserts the company advertises in cities across the U.S., using addresses that appear local but are often non-existent. According to the CBBB, dispatchers in these areas pose as independently-run neighborhood locksmiths, and their late arrivals, unmarked vans, excessive fees and insistence on cash-only payments mark the modus operandi of the organization.

Locksmiths as far as Denver "are literally afraid" to speak out against these companies because of their tactics, said Susan Liehe, spokesperson for the Denver BBB.

Liehe added, "These sole-proprietor locksmiths are introverted, insanely ethical people who regard this whole operation with apprehension, resentment and fear. When I spoke with them, they couldn't get off the phone quickly enough."

The attorneys general of Illinois and Ohio sued Dependable Locksmith in December 2005 and June 2006, respectively, for repeated alleged violations of laws concerning consumer protection and deceptive business practices.

The Ohio attorney general's case is currently pending. The company was ordered to pay $2,875 in fines and cease its false advertising as a result of the Illinois attorney general's case, according to the CBBB.

"On the phone, they said it would cost $35 to unlock my car," said Carol Pintar of Oak Creek, Wis. "The guy showed up wanting to get paid first, but said $35 was just for coming out. He wanted another $95 to open the door."

According to Pintar, when she came up short, the locksmith offered her a ride in his car to find an ATM. She declined, and the locksmith ultimately accepted a cash payment of $95 total -- all the money Pintar had with her.

As of today, the CBBB reliability report for Dependable Locksmith shows more than 100 complaints filed within the last year. Only 12 have been fully resolved.

Dependable Locksmith did not return repeated phone calls from ABC News seeking comment.

Click Here for Full Blotter Coverage.

July 18, 2007 | Permalink | User Comments (25)

User Comments

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You all make very good comments. I am a retired police detective who has been tracking these phony locksmiths and I can tell you that this is a nationwide organized scam.

Posted by: Larry Friberg | Mar 20, 2009 9:36:30 PM

I am responsible for my actions. Everry morning I wake up I am proud to be a locksmith. I never know what kind of calls or lock situations I will run into today. We are always striving to be prepared for whatever situation we may encounter today.Education & Expieriance
Is only part of what we are. Providing exelent customer service to our customers whith the kwoledge & skills & tools we provide is an life long enriching skill. It takes a lot of passion to be a good locksmith.

Its a shame I have to battle with these guys in my everryday life. I have to be carefull how I advertise. I have to be extra sensitive to customers who have been hurt by these so called self proclaimed locksmiths.When I show up on a job I will take another 5 to 10 minutes informing my customer why they have made the right choice and inform them what I am charging right down to the penny.

Should I have to endure this headache everryday 24 hrs a day because Google or Yellowpages.com or the local phonebooks are not diciplined enough to lock these imposters out ? There are hundreds of thousands of listings between a hanfull of these nationaly known companies in everry State City & burrow alley. Making it almost impossible for the everryday hard working Citizen of the United States to make the right choice to choose a good provider or service technician.

Do I now sound like a locksmith ?Is this what I have worked for & invested everrything I have to my trade and company ? Is this now my job to be a concerned citizen and stand up & take action not only for my trade and future but to do the right thing whithin my community and inform everryone I encounter and my local State rep my local locksmith organization and look for doors of oppertunity to take appropriate action.

Is this enough ? We will not be abble to rest untill these comanies ceses and Google ect does the right thing and pull there adds.

Posted by: Unlockyourdreams | Apr 3, 2009 2:23:47 PM

It seems to me that unless Google decides to clean up the index, there is little to be done. Perhaps, as Dave O noted to me, they should just not show Locksmith results in the Universal Local results until they can figure it out (if ever). Talk about slander and sleeze? Each geographical area has a LEGITIMATE locksmith legally registered trade union. These people have business licenses and train their locksmiths in apprenticeships for a year or more. A TRADE that has been around for hundreds of years and is well respected.

Posted by: Phoenix Locksmith | Apr 6, 2009 7:18:49 PM

good article...

Posted by: Disha | May 13, 2009 1:36:45 AM

My elderly father has been duped by this outfit. Locked himself out of his home and called a local locksmith in Sacramento. The locksmith damaged the door so bad that it had to be replaced because it was no longer secure. Locksmith claims Dependable should pay for the repairs because they dispatched him (from Florida)and he claims he was working for them. I turned him in to the Calif. Department of Consumer Affairs and got very little help from them. They did encourage the locksmith to pay for the damages ($1050) as I have a good case for a small claims action. The locksmith has paid $200. but has not made another payment in three months. I wish I could post a picture of what this idiot did. I've seen less damage caused by cops kicking in a door. Not only did he split and cracked the door, he managed to split the door casing on both sides from top to bottom. Amazing how much damage he did to a custom made solid core oak door. I will be filling a court case next week and Calif. Department of Consumer Affairs said they would assist me in getting the info I need to sue the guy. I only wish I could get a piece of Dependable Lock's money.

My father flew 180 missions during World War 2 including the Berlin Airlift and he does not deserve what he got from these scam artists. I intend to post in the forums and file complaints with the Florida and California Attorney Generals.

Posted by: Dave S | Sep 26, 2009 4:42:05 AM

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