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Ameriquest in Shambles; Wealthy Founder Serves as U.S. Ambassador
October 15, 2007 12:15 PM
While the mortgage company he founded is in shambles and many of its customers facing foreclosure, Roland Arnall continues to enjoy a life of prosperity as the United States ambassador to the Netherlands with an estimated fortune of $l.5 billion.
"If you're building a 'Mount Rushmore' of people who should be on the face of the mortgage lending crisis, I think Roland Arnall has a distinct place in that litany," said Ira Rheingold, executive director of the National Association of Consumer Advocates.
Ameriquest has fired thousands of its employees and closed its sales offices after settling a lawsuit brought by 49 state attorneys general over alleged deceptive and predatory lending practices. The company has since been sold.
Good Morning America Video: Ameriquest Under Fire
While admitting no wrongdoing, Ameriquest agreed to pay $325 million to resolve the legal action.
Thousands of Ameriquest customers are involved in a class-action lawsuit, alleging they were misled or deceived about the terms and rates of their mortgages. Many say they have lost their homes as a result.
"Mr. Arnall knew, or should have known, that the practices he put in place would result in this kind of conduct," said Jill Bowman, one of the attorneys in the lawsuit. "He just got to sit at the top and collect the profits," she said.
The profits were huge. At its height, Ameriquest bought the naming rights to the Texas Rangers baseball stadium, sponsored a Rolling Stones summer tour, and Arnall and his wife became the single biggest Republican contributors during the Bush-Cheney campaign in 2004.
THE BLOTTER RECOMMENDS
Arnall was later appointed U.S. ambassador to the Netherlands.
At his confirmation hearing, Arnall denied being involved in the day-to-day operations at Ameriquest and said the problems were the result of "rogue" employees.
"When we found out, they were let go and action was taken so that it wouldn't happen again," Arnall testified.
"That's completely laughable," said consumer advocate Rheingold. "I mean I think what you had at Ameriquest was a corporate culture of corruption."
Many of Ameriquest's customers are being forced out of their homes, including the Anderson family of New Hampshire, stuck with monthly payments they cannot afford.
The Andersons say Ameriquest promised them a low, fixed-rate mortgage, never telling them the mortgage would be switched to an adjustable-rate mortgage two years later.
"The gentleman...promised me everything was going to be great," Doug Anderson told ABC News. "This is the best move."
But then the Andersons' house payments increased from $760 to $1400, and they were forced into default, becoming victims, they say, of Ameriquest's tactics and Arnall's greed.
"I can't even imagine being able to sleep at night with all that money, knowing where it came from," said Leighlon Anderson.
A number of former Ameriquest employees say that deceiving customers about their rates was a common practice, part of a culture to close the deal at any cost.
"It was to get the customer to feel comfortable with the fact that they were in a loan that they thought was going to be stable, but, in reality, it wasn't," Tyson Russum, a former Ameriquest employee who worked in a Florida office, told ABC News.
Russum says other loan officers would falsify customers' job or financial information so they could qualify for mortgages.
"The people that were doing stuff like that were doing it because they felt like it was okay," he said.
For example, Teresa McCulloch's mortgage application says she had a $45,000 retirement plan, making it appear she could afford her monthly payments.
But Teresa says she doesn't have a 401k plan and "never had a 401k plan at that time" and that the loan officer added it without her knowledge. She is now part of the class-action lawsuit against Ameriquest.
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October 15, 2007 | Permalink | User Comments (43)
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Reading all the comments, it seems the consesus is that up to a pont in time, things were 'kosher' with Ameriquest mortgages; but then at SOME point, the sharks moved in, the rules changed, and a prudent new borrower, or even someone who had made a 'kosher' deal earlier with Ameriquest, was going to be in BIG trouble. It's THAT point that investigation should focus on: who came, who went? At that point, whoever was at the Top, (Arnall), was responsible; lack of oversight on his part is no excuse.
It seems that as a borrower/customer, to not be burned, you had to be very suspicious, or willing to walk away from a deal that was just "too good to be true." We all know how hard that can be in life, but "too good to be true" often is exactly that: too good to be true.
And you can leave the "Jr." out of the Bush Blame Game - remember the SBLI Scandals of the FIRST Bush administration: honestly, when that family is getting ready to leave office, folks like US should bolt down everything - because that gang and their crony friends WILL leave with everything that's not bolted down, under their expensive coats.
It amounts to a vast redistribution of wealth, and the elimination of the middle class. Nothing less.
Posted by: tommy paine | Oct 18, 2007 9:16:16 AM
I to was misslead right after my Back surgey I refinance with ameriquest and they falseafied my ss number on my final papers as well as other false statements and being on morphine for the surgery they lead me to believe i was getting a fix rate. After the 2nd year my payments went from $666. to $1140. we are adopting and do foster care in our home. not good for the children we help. and beind 100% diabled. we are trying to refinance now before it goes up again. First it was Oakwood and theirs lies, now ameriquest!! we nrrd honest people in the government who cain't be bought buy these companys!
Posted by: Robb Hand | Oct 18, 2007 1:15:45 PM
Gee, why does this sound familiar. Company in shambles, wealthy founder is a "friend" of the Bushes and gets a cozy job and is protected by W.
Looks like Bush is going to have to commute another sentance.
Posted by: bobby stickers | Oct 18, 2007 4:05:08 PM
Seems Arnall advised w on how to build a sub-prime economy.
Posted by: wordvarc | Oct 18, 2007 11:37:11 PM
Even if you get into a bad loan - and the payments reset higher - you can always refinance into another loan with a fixed rate.
These borrowers got into trouble because they over-leveraged their homes with debt. Either the borrowers couldn't afford the 20% downpayment to buy the house or they refinanced all the existing equity out of their house. (A long-term owner should never take out more than 70% of the equity out of their home!) That's reckless!
I am sure there were bad mortgage brokers out there - but most borrowers who got into trouble victimized themselves by living way beyond their means and having no savings.
As for borrowers not knowing the mortgage was an ARM as opposed to a fixed rate - I don't buy it. You have to sign a document explicitly acknowledging you have an ARM.
Posted by: T Gallagher | Oct 19, 2007 1:51:36 PM
All of this is exactly the reason why lobbying should be criminalized. Only the fat cats in DC benefit from it, certainly not the regular citizens. In fact, the regular citizens pay through the gazoo - look at "required insurance" that got through only due to lobbying by the massive ins conglomerates.
Posted by: andonandon | Oct 19, 2007 7:45:43 PM
Ambassadorships are ALWAYS APPOINTED AT THE PLEASURE OF THE PRESIDENT. There is nothing more to it...BY THE PRESIDENT...and usually because of past 'favors', rather than diplomatic skills. But then, the Netherlands post is nothing more than a glorified cocktail party...
Posted by: nardami | Oct 22, 2007 3:52:48 PM
Let's see, he was appointed by Bush but CONFIRMED by the Democratic Controlled Congress, so if he's so corrupt why didn't the Democrats block his appointments? (He wasn't a recess appointment) Didn't Enron happen during the Clinton administration? Every problem in the U.S. isn't caused by Bush!! Its just another example of noone in the U.S. wanting to take responisbility for their actions. It's always someone elses fault. The old statement "if it sounds too good to be true it probably is" rings true. If a company won't give you a copy of a document on the spot why on earth would you deal with them? Why not just sign a blank form and let them fill out whatever they want? Should they be prosecuted for mis-deeds yes but come on people be responsible for what you do-- think before you sign and if you don't understand it DON'T sign it. If the company you are dealing with is trying to rush you through----there's a reason. Phone calls are not proof, documents are proof---get EVERYTHING in writing. It was stated that they changed documents after you signed--where are your original copies? Don't ever walk out the door with out documentation -- period.
Posted by: Aedge | Oct 23, 2007 11:17:57 AM
Education is the best method to eliminate predatory lending in this country.
Problem is, most borrowers only make a decision once every seven years, so how would they even know what to look for? The loan officer's mission is not to educate, but to get a signature on the bottom line.
Here are the Top 10 Mistakes Mortgage Borrowers Make:
1. Not knowing which mortgage fees the borrower can -- and cannot -- negotiate.
2. Choosing and trusting the first loan officer the borrower interviews.
3. Using an interest-only or "payment option" adjustable-rate loan primarily to qualify for a more expensive house than you could normally afford.
4. Thinking the interest rate is always the main thing.
5. Not comparing the final fees listed on the closing documents to the up-front estimates to avoid the lender "packing the loan" with added-on fees without the borrower's knowledge.
6. Not knowing if the mortgage has a pre-payment penalty - until it's too late.
7. Thinking that renting is always just throwing money away.
8. The borrower does not know if he or she is paying a back-end yield spread or Service Release Premium.
9. Paying for mortgage life insurance, credit insurance or other expensive lender add-ons to increase the amount of kickbacks the lender can receive from various vendors.
10. Paying hundreds of dollars to have a company set up a biweekly mortgage payment plan, something the borrower can generally do for herself or himself -- for free.
Posted by: Ted Janusz | Oct 24, 2007 11:10:27 AM
Everybody eventually learns how the game is played. Some (like myself) were taught by parents who knew the rules of the games and how important it is to know them. Many people learn the hard way, if they are lucky it is something small but educational. The unfortunate learn the expensive way. So all you that learned the non-painful way, quit with the sermons. These people are and will continue to pay for their mistakes. People who become wealthy by legally scamming people deserve a special place in hell. Capitalism is wonderful and has many benefits, it also has an underbelly of scum that get unjustly rewarded and people defend them
Posted by: Jackson W | Oct 24, 2007 4:11:21 PM
I worked for Ameriquest for nearly a decade. In fact I rode the elevator with Mr. and Mrs. Arnall a number of times - he has a hobble if you didn't know. Anyway, the self proclaimed father of subprime is the poster-child for mortgage corruption. Yet, you haven't seen nor heard his name, or that of Ameriquest, mentioned during the fall of the mortgage industry. Why? Well just about every politician was on the take ... well fed by the seemingly endless flow of cash from the godfather of loans. Arnall is corrupt as are those that failed to bring him to Washington to account for his evil doings.
Posted by: Former AMC Employee | Oct 26, 2007 2:06:50 AM
When the good times roll, people like us sat by the side line waiting! Now its our turn! Greedy people should lose their house!
Now its time to pay the piper! What do we get? Complaints. This problem is so simple! Where do you get off buying a house and paying interest only forever?
If you do not have the money dont buy!
very simple!!!!!!!!!!!!
Posted by: JD | Oct 26, 2007 4:45:26 AM
I am one of those people that almost lost everything. I live in Texas and the contract we have with Ameriquest has a 20% pre-payment penalty. This is against Texas law. Because of the on going battle with Ameriquest I have has lawyers tell me I do have a case that has nothing to do with the class action suit, but are unlwilling to take me case because it would be to time consuming. Is there someone that can help me so I can put the house on the market and get out from under the "clutches" of Ameriquest. ANOTHER ENRON
Posted by: Kathy Middleton | Oct 26, 2007 9:01:50 AM
Doesnt anybody use an attorney before signing your name to a contract? Cant afford the $300.00? Im smart enough to know Im not that smart. People who got "scammed" need to take some responsiblity for their ignorance.
Posted by: Miky | Oct 27, 2007 8:06:08 AM
Try this for size Ameriquest Loan Lenders took my name competely off the loan with out my knowledge.
I sure hope the Texas Supreme Court rules for those of us who got put to the streets.
Have a nice day.
Posted by: R. S. | Oct 27, 2007 10:18:57 AM
I find it disgusting that some of the posts here simply don't understand or admit that FRAUD was going on in lending over the past six years.
There has been a third indictment. Don't let anyone tell you that the fraud doesn't exist and that these homeowners who have posted here were at fault for not reading their documents. The criminals in this case practiced "window art" forging signatures on documents, used criminal appraisers that inflated appraisals, etc. Mind you -- the federal case won't even help the homeowners, most of whom have already lost their homes. It is to recover money for the banks. This government HAD to know what was happening and did nothing to stop it. Now the entire world economy could be seriously in danger thanks to the criminals.
Posted by: NS | Oct 27, 2007 8:05:12 PM
What I readingin this article and these comments is a combination of people being cheated and who also had no clue what they were getting. Falsification of loan documentation is fraud and one thing. But what I would like to know is what was the loan amount for these people whose payments soared. My guess is a lot more than a paltry $600 to $700 payment would cover.
Posted by: EM | Oct 28, 2007 9:07:30 PM
With Regard to hiring an attorney. Some states do not require an attorney present at closing. Texas is one of them. Number two: We moved from Illinois to Texas under other false promises that had be made to us from Ameriquest. Because of those false promises we ended up living out of a penske truck for 3 weeks. The part about the pre-payment penalty was only disclosed after all the paper work was signed because of a comment we were going to sell in a year or 2 anyway. Try reading Texas state statute I believe 345 or 343. Very simple sentance. NO LENDER SHALL CHARGE A PRE-PAYMENT PENALTY IN THE STATE OF TEXAS. Short, sweet and to the point. AMERIQUEST DIDN'T KNOW THAT?????? False practices
Posted by: Kathy Middleton | Oct 29, 2007 2:29:35 PM
To: R.S. I'll take it to the Texas Supreme Court if I had enough people to stand together and do this together. Ameriquest has ruined to many lives.
KM
Posted by: Kathy Middleton | Oct 29, 2007 2:31:39 PM
Roland Arnell is one of the most corrupt executive this country has ever seen. Worse than Al Capone and Ken Lay put togeather. I reveiwed his background and have found some rather disturbing things that Brian Ross did not even report. One of which is that Mr. Arnell is not even a U.S. Citizen. Now tell me how can he be appointed ambassador? Only in AMERICA!
Posted by: ken k | Nov 1, 2007 11:03:24 PM
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